Very inconsiderate of our situation when I called for information. I had to hang up on the man I was speaking to not only because of his tone but also in the way he was handling our phone call. Please save yourself time and emotional energy by not calling this establishment.
I thought I would never say that a funeral home is beautiful. But Howell Funeral Home is one if only the most beautiful funeral home I have every seen and who would think you could say that about a funeral home. My uncle passed away about two weeks ago and we used Howell Funeral Home. Their staff was very considerate and thoughtful through the entire process. They were timely with meeting my family and answering any questions that we had. The entire staff was very helpful and always polite, everyone greeted you with a smile and made you feel that they were truly sorry to hear of your loss.
I never had to plan a funeral before and had no idea what I was doing, but they helped me every step of the way and took so much pressure and worry off of me doing an already difficult time.
If it were possible, I would give this place no stars. Staff are rude and incredibly inconsiderate. They'll run their microwave right next to and during the viewing and they have no human decency. They don't tell you certain details until the actual funeral and expect you to make decisions on the day of and they'll talk about payment right after the viewing and dare to stand there and say that they were helping you out and won't even let you speak when they were in the wrong. Horrible horrible horrible. Makes you feel even worse on a very sad day with your family. Never go here and don't use them! Save yourself the trouble and emotional stress!
We lost my father Thomas E. Monroe Jr. in May. My parents were on a plane on their way back from overseas. He passed away mid flight. We had to deal with two funeral homes. On in Alaska and then Howell funeral home. Needless to say we were very emotional and stressed out. We never really think about the actual funeral home we choose for our final goodbyes as this place was meant to be.... well as soo as we walked in.... that was the feeling my family and I had. The entire staff made us feel as though they were saying their final goodbye to a old friend or even a family member. Mr. Grace was heartfelt and kind. I will never forget him. He ended up serving in Vietnam with my dad. Mr. Grace said he was bringing a fellow Marine home. Thank to the Howell family and staff for everything! -Veronica Monroe Richardson
Howell Funeral is a US Funeral Home based in Jessup, Maryland. Howell Funeral is located at 10220 Guilford Rd, Jessup, MD 20794, USA.
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